Content Grievance Redressal Mechanism

(As per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021)

At Filmy, we are committed to providing responsible and compliant content to our users. If you have any concerns about content available on our platform, you can raise a grievance by following the process below.

What can you complain about?

You can file a grievance if you have concerns regarding:

Misclassification or incorrect age rating of content
Issues relating to content
Relating to content descriptors, warning cards, or disclaimers

📌 Note: Subscription, login, billing, or app-related issues must be raised separately through our Help Centre at support@filmy-tv.com.

How to File a Complaint - Instructions (Level I)

All complaints must be made in English and include the following details:

Full Name of the Complainant (writing your full name will be considered your signature)
Email ID & Contact Number
Title of the Content (with URL)
Episode Number / Time stamp of the specific portion (e.g., HH:MM:SS Format)
Nature of the Complaint (Age Ratings, Content Descriptors/Tags, Synopsis of the Title, Creatives of the Title)
Relief being requested (e.g., reclassification, warning card, disclaimer, edit)
Supporting documents (e.g. Screenshots) - maximum 25MB total for all attachments

If your complaint does not contain all of the information above, we will consider the same as incomplete and invalid.

📧 Write to our Grievance Officer

Name: Vinod Kumar Meena

Email: support@filmy-tv.com

Address: UrbanVault 262, 3rd Floor, 16th Cross Road, HSR Sector 6, Bangalore, Karnataka – 560102

Grievance Redressal Process

Acknowledgement

Your complaint will be acknowledged within 24 hours of receipt.

Review

If the complaint is received correctly as per the Instructions, we will review the complaint and may request additional information if required.

Decision

A resolution of the complaint will be communicated to you within 15 days from receipt of a complete complaint on a best effort basis.

Possible Actions

Depending on the findings, Filmy may:

Reclassify the age rating of the relevant content
Add a warning card or disclaimer to the content descriptors
Edit or update the synopsis of the content
Take other measures as applicable

📌 Note: Complaints may be withdrawn by you at any time. If withdrawn or abandoned, the complaint shall be deemed disposed of.

Content Classification Guide

Classification	Description
U	Suitable for all ages.
U/A 7+	Suitable for ages 7+; may be viewed below 7 with parental guidance.
U/A 13+	Suitable for ages 13+; may be viewed below 13 with parental guidance. May include realistic themes and mature depictions.
U/A 16+	Suitable for ages 16+; may be viewed below 16 with parental guidance. May contain strong violence, sexual content, nudity, crude language, or drug use.
A	Restricted to adults (18+). Mature themes and graphic depictions.

FAQs

What type of complaints can be made?

If you have any grievances related to any content on Filmy's platforms such as wrong classification of content, incomplete descriptors, missing warning, age rating or any content related concerns.

What if I have subscription, app, refund or other issues unrelated to content or the code of ethics under IT Rules 2021?

Please contact our Help Centre at support@filmy-tv.com for technical or account-related queries.

Who is the Grievance officer and how can I reach out to them?

The details of the GO can be found on the content grievances page.

I am offended by a show. Can I ask Filmy to change it?

We ensure that all content on Filmy is compliant with applicable law, topical and contextual. Owing to this, we do not frequently make changes to our content, unless they are proven to be in violation of the applicable laws and industry standards. We recommend that you carefully peruse the content descriptors, age rating and warnings before viewing any content. We also urge you to view the content in context of the theme of the show. If you wish, you may write to our grievance cell for more details.